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BSB20115 - Certificate II in Business

Qualification Description

This qualification reflects the role of individuals in a variety of junior administrative positions who perform a range of mainly routine tasks using limited practical skills and fundamental operational knowledge in a defined context. Individuals in these roles generally work under direct supervision.


Units of Competency included:

BSBWHS201 Contribute to health and safety of self and others

BSBINM202 Handle mail

BSBCMM201 Communicate in the workplace

BSBITU201 Produce simple word processed documents

BSBCUS201 Deliver a service to customers

BSBINM201 Process and maintain workplace information

BSBITU202 Create and use spreadsheets

BSBITU203 Communicate electronically

BSBSUS201 Participate in environmentally sustainable work practices

BSBWOR202 Organise and complete daily work activities

BSBWOR203 Work effectively with others

BSBWOR204 Use business technology 

Short Course - Hospitality Units

SITHFAB002 - Provide responsible service of alcohol

SITHGAM001 - Provide responsible gambling services

SITXFSA001 - Use hygienic practices for food safety