You are here

This qualification reflects the role of individuals who have a defined and limited range of hospitality operational skills and basic industry knowledge. They are involved in mainly routine and repetitive tasks and work under direct supervision.

This qualification provides a pathway to work in various hospitality settings, such as restaurants, hotels, motels, catering operations, clubs, pubs, cafés, and coffee shops.

The skills in this qualification must be applied in accordance with Commonwealth and State/Territory legislation, Australian standards and industry codes of practice.

No occupational licensing, certification or specific legislative requirements apply to this qualification at the time of publication.

Entry Requirements

There are no entry requirements for this qualification.

Core units 

BSBTWK201- Work effectively with others

SITHIND006 - Source and use information on the hospitality industry

SITHIND007 - Use hospitality skills effectively

SITXCCS011 - Interact with customers

SITXCOM007 - Show social and cultural sensitivity

SITXWHS005 - Participate in safe work practices

Elective units 

Group A - Hygiene 

SITHIND005 - Use hygienic practices for hospitality service

SITXFSA005 - Use hygienic practices for food safety

Group B - Hospitality 

Accommodation Services – Housekeeping and Portering 

CPPCLO3100 - Maintain cleaning storage areas

CPPCLO3101 - Clean carpeted floors

CPPCLO3102 - Clean hard floors

CPPCLO3103 - Clean and maintain amenities

CPPCLO3105 - Clean glass surfaces

CPPCLO3112 - Clean walls, ceilings and fittings

SITHACS009 - Clean premises and equipment

SITHACS010 - Provide housekeeping services to guests

SITHACS011 - Prepare rooms for guests

SITHACS012 - Launder linen and guest clothes

SITHACS013 - Provide porter services


TLIE0009 - Carry out basic workplace calculations

Client and Customer Service, and Sales 

SIRXSLS001 - Sell to the retail customer

SITXCCS010 - Provide visitor information

Communication and Teamwork 

BSBCMM211 - Apply communication skills

SITXCOM006 - Source and present information

Commercial Cookery and Catering, and Kitchen Operations 

SITHCCC024* - Prepare and present simple dishes

SITHCCC025* - Prepare and present sandwiches

SITHCCC026* - Package prepared foodstuffs

SITHCCC028* - Prepare appetisers and salads

SITHKOP009* - Clean kitchen premises and equipment

Computer Operations and ICT Management 

BSBTEC201 - Use business software applications

Environmental Sustainability 

BSBSUS211 - Participate in sustainable work practices


BSBFIN302 - Maintain financial records

SITXFIN007 - Process financial transactions

First Aid 

HLTAID011 - Provide First Aid

Food and Beverage 

SITHFAB021 - Provide responsible service of alcohol

SITHFAB022* - Clean and tidy bar areas

SITHFAB023* - Operate a bar

SITHFAB024* - Prepare and serve non-alcoholic beverages

SITHFAB025* - Prepare and serve espresso coffee

SITHFAB026* - Provide room service

SITHFAB027* - Serve food and beverage

Food Safety 

SITXFSA006 - Participate in safe food handling practices

SITXFSA007* - Transport and store food


SITHGAM022 - Provide responsible gambling services

SITHGAM023* - Attend gaming machines

SITHGAM024* - Operate a TAB outlet

SITHGAM025* - Conduct Keno games


SITXINV006 - Receive, store and maintain stock

Languages other than English 

SITXLAN007 - Conduct basic oral communication in a language other than English

Units marked with * have one or more prerequisites.


If the above electives do not suit your business needs, speak to our Business Development Manager who can tailor your business's specific training needs.